Active.com was much maligned for the registration problems by runners in comments on Twitter, Facebook, and other online forums.
But anyone who’s ever had—as many runners were calling it—an epic fail (and let’s be honest, we all have) should at least tip their hat to Active for donating their fee, which is no small amount of money for such a large race.
Here’s the apology in full. You can also read it on Marine Corps Marathon’s website here.
Marine Corps Marathon Runners,
Have you ever had a race where after months or even years of training, eating right, listening to your coaches, investing in new gear, it went badly?
This happened to Active last week and we feel sick about it. Marine Corps Marathon was ready to sell-out in record time. We were ready. And, we tripped at the starting line. We are truly sorry the registration experience did not reflect the iconic Marine Corps Marathon itself.
We’ve looked back from every single angle. We should have done this. We could have done that. The fundamentals are all there. It came down to a few miscalculations. We know you expect more from us. We are capable of much more. It’s our job to prove it from now on.
In order to create some good out of a frustrating experience, we’re donating all of our fees associated with this race to two causes we can all get behind, the Wounded Warrior Project and Semper Fi Fund.
Our mission is to make the world a more active place. There are hundreds of charities aligned with our mission but these two have specific programs that support our military on the road to creating an active life through the sport of running.
Wounded Warrior Project’s Physical Health and Wellness program provides recreation, adaptive sports programs and overall strategies to help Wounded Warriors remain physically engaged while adjusting to life after injury.
Team Semper Fi, the Semper Fi Fund’s Recovery through Sport program, is made up of servicemen and women who have been injured or have battled a life threatening illness and have refused to let those challenges prevent them from competing in athletic events like the Marine Corps Marathon.
This by no means makes our mistake right, but using these funds to support our military and the running community is the best way we know to move forward.
We hope you have a great journey training for an incredible race.
The Active team